Additional information on your insurance (for policy duration of less than one month)

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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INFORMATION ON YOUR INSURANCE CONTRACT
Germany Notification

  1. Information on the insurer

    1. The insurer of the offered insurance contract will be
      Lloyd’s Insurance Company S.A
      Bastion Tower
      Marsveldplein 5
      1050 Brussels Belgium
      ———————-
      Legal form: Belgian limited liability company Seat: Brussels, Belgium
    2. You are concluding the insurance contract via an insurance intermediary or directly via a Lloyd’s Broker as intermediary. You may obtain the name and address of your insurance intermediary from your correspondence with the insurance intermediary.
    3. You may notify Lloyd’s Insurance Company S.A of a claim by contacting the following:
      Collinson Assistance Services
      3rd Floor, Development House,
      St Anne Street,
      Floriana, FRN 9010, Malta
      Tel: +44 (0)208 865 3054
      e-mail: [email protected]
    4. Lloyd’s Insurance Company S.A transacts non-life insurance and non-life reinsurance business.
    5. Lloyd’s Insurance Company S.A is subject to the supervision of:
      National Bank of Belgium
      Boulevard de Berlaimont 3
      1000 Brussels Belgium
    6. The tax number of Lloyd’s Insurance Company S.A. at the Federal Central Tax Office is 807/V20000025027.
  2. Information on the offered performance

    1. Per the attached you are made an offer for an insurance contract including the general terms and conditions.The insurance contract is subject to German law unless the validity of another law has effectively been agreed upon between you and the insurer.Type, scope, due dates and performance by the insurer are included in the schedule and the insurance terms and conditions.
    2. The total price of the insurance including all taxes and other price elements are specified in the schedule.
    3. Other costs incurred, if any, are specified in the schedule and the insurance terms and conditions. For taxes, which are not settled by the insurer, please refer to your tax advisor.
    4. Details in respect of payment and the fulfilment of your payment obligations, in particular with view to the mode of the premium payments will be advised to you by your intermediary.
    5. Our offer for the conclusion of an insurance contract is time limited. The time limit will be advised to you by your insurance intermediary.
    6. For contracts on professional disability insurance and accident insurance with premium return please refer to the following information (insofar as monetary amounts are concerned, in Euro) contained in the terms and conditions of insurance: information on the amount of the costs calculated into the premium amount (acquisition costs as a lump-sum amount and the remaining costs already calculated as part of the annual premium stating the respective period of contract), on any other costs, the principles and criteria of calculation applied to the surplus determination and participation, cash surrender values, the minimum amount insured for a conversion into a premium-free or premium-reduced insurance, benefits arising from a premium-free or premium-reduced insurance, the extent, to which the cash surrender value and the premium-free or premium-reduced insurance is guaranteed, as well as any general information on the tax regulations applicable to this type of insurance
  3. Information on the contract

    1. The insurance contract becomes effective following your proposal upon receipt of the policy from the insurer.
    2. For the time of inception of the insurance cover please refer to the schedule and the insurance terms and conditions.
    3. The period of the offered contract is specified in the schedule.
    4. Prior to the lapse of the agreed period of contract you may cancel the insurance contract only on the grounds of legally stipulated reasons and where applicable, on the grounds of the reasons stipulated in the insurance terms and conditions.
    5. The entry of relations between you and the insurer for the purpose of concluding the insurance contract shall be subject to German law or the foreign law effectively agreed between you and the insurer even with regard to the period prior to the conclusion of the insurance contract.
    6. The law applicable to the contract and the competent court are specified in the insurance terms and conditions.
    7. The insured has declared their understanding of, and has requested for the contract of insurance to be provided in, the English language. The insured confirms they understand such contract and agree to be bound by its terms and conditions.

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Complaints notice Belgium

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Belgium

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 3 (three) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 1 (one) month of the complaint being received.

Should you remain dissatisfied with the final response or if you have not received a final response within 1 (one) month of the complaint being received, you may be eligible to refer your complaint to the Insurance Ombudsman in Belgium. The contact details are as follows:
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Insurance Ombudsman
de Meeussquare 35
1000 Brussels
Belgium

Tel: +32 (2) 547 58 71
Fax: +32 (2) 547 59 75
E-mail: [email protected]
Website: http://www.ombudsman.as/fr[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Bulgaria

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Bulgaria

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Supervision Commission in Bulgaria. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Financial Supervision Commission No. 16
Budapeshta Str. 1000
Sofia Bulgaria

E-mail: [email protected]
Website: www.fsc.bg/en/for-the-consumers/complaints/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Cyprus

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Cyprus

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 2 (two) business days of the complaint being received.

A decision on your complaint will be provided to you, in writing, within 15 (fifteen) business days of the complaint being received. If it is not feasible to make a decision within 15 (fifteen) business days, you will be informed about the reasons for the delay, in writing, before the end of the 15 (fifteen) business day time limit and advise you when it expects to provide you with its decision. The additional time taken by the insurer to provide you with its decision on the complaint will be within 30 (thirty) business days from the end of the original 15 (fifteen) business day time limit.

Should you remain dissatisfied with the final response or if you have not received a final response within 3 (three) months of the complaint being received, you may be eligible to refer your complaint to the Financial Ombudsman of the Republic of Cyprus. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Financial Ombudsman of the Republic of Cyprus
PO Box 25735
1311 Nicosia
Cyprus

Tel: +357 2284 8900
E-mail: [email protected]
Website: www.financialombudsman.gov.cy[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Czech Republic

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Czech Republic

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Czech National Bank. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Czech National Bank Consumer Protection Department
Na Príkope 28
115 03 Prague 1
Czech Republic

Tel: 22 441 4359/2887
Fax: 22 441 2261
E-mail: [email protected]
Website: www.cnb.cz/en/consumer/consumer_protection/index.html[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Denmark

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Denmark

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being received.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being received, you may be eligible to refer your complaint to the Insurance Complaints Board in Denmark. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Insurance Complaints Board
Anker Heegaards Gade 2, 1.
DK–1572 Copenhagen V
Denmark

Tel: +45 33 15 89 00
E-mail: [email protected]
Website: www.ankeforsikring.dk/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Germany

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Germany

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 6 (six) weeks of the complaint being made.

You may refer your complaint to the Federal Financial Supervisory Authority (BaFin) in Germany without first contacting the party identified above, or at any time after you have made your complaint. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Strasse 108
53117 Bonn
Germany

Tel: 0800 2 100 500 (from inside Germany)
Tel: +49 (0)228 41080
E-mail: [email protected]
Website: www.bafin.de[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Greece

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Greece

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 50 (fifty) calendar days of the complaint being received.

Should you remain dissatisfied with the final response or if you have not received a final response within 50 (fifty) calendar days of the complaint being received, you may be eligible to refer your complaint to the Hellenic Consumers Ombudsman, the Bank of Greece or the General Secretariat of Consumer Affairs in Greece. The contact details of the above organisations are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Hellenic Consumers Ombudsman
144 Alexandras Avenue
114 71, Athens
Greece

Tel: +30 210 646 0862
Fax: +30 210 646 0414
E-mail: [email protected]
Website: www.synigoroskatanaloti.gr/index.html[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Complaints referred to the Hellenic Consumers Ombudsman must be submitted to it within 3 (three) months of you becoming aware of the act or omission that gave rise to the complaint. [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Bank of Greece
21 E. Venizelos Avenue
102 50, Athens
Greece

Tel: +30 210 320 1111
Fax: +30 210 323 2239/2816
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]General Secretariat of Consumer Affairs
Kaniggos Sq.
10181 Athens
Greece

E-mail: [email protected]
Website: www.efpolis.gr/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Iceland

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Iceland

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Supervisory Authority in Iceland. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]The Insurance Complaints Committee
Financial Supervisory Authority
Höfðatún 2 105
Reykjavík
Iceland

Tel: + 354 520 3700
Fax: +354 520 3727
E-mail: [email protected]
Website: www.en.fme.is/supervision/consumer-affairs/the-insurance-complaintscommittee/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Ireland

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Ireland

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made. You will also be informed of the name of one or more individuals that will be your point of contact regarding your complaint until the complaint is resolved or cannot be progressed any further. You will be provided with an update on the progress of the investigation of your complaint, in writing, within twenty business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 40 (forty) business days of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 40 (forty) business days of the complaint being made, you may be eligible to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO). The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Republic of Ireland

Tel: +353 1 567 7000
E-mail: [email protected]
Website: www.fspo.ie[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]

If you have purchased your contract online you may also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is www.ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.

[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]