PRE-CONTRACTUAL INFORMATION NOTICE – Malta

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PRE-CONTRACTUAL INFORMATION NOTICE
MALTA

Information about the insurer

The insurer of the offered insurance contract will be Lloyd’s Insurance Company S.A. which has its registered seat at Bastion Tower, Marsveldplein 5, 1050 Brussels, Belgium. Its legal form is a limited liability company.

The General Representative of Lloyd’s Insurance Company S.A. in Malta is: Louis Cassar Pullicino, General Representative for Malta, Lloyd’s Insurance Company S.A., c/o Ganado Advocates, 171 Old Bakery Street, Valletta, VLT 1455, Malta.

In Belgium, which is the home member state of Lloyd’s Insurance Company S.A., there is not an insurance guarantee scheme that protects policyholders in the event of the insolvency of the insurer. Lloyd’s Insurance Company S.A. is a member of the Malta Protection and Compensation Fund in respect of risks located in Malta underwritten under the right of establishment. In the eventuality of claims under such policies remaining unpaid due to the insolvency of the insurer, limited compensation may be available to the insured from the Fund. The Fund pays out if the insolvent insurer is struck off the Maltese register of insurers or the insolvent insurer is definitely wound up. Further details are available on the website of the Maltese Financial Services Authority at

www.mymoneybox.mfsa.com.mt/consumeradvice/insurance/protection-of-policyholders.

[/vc_column_text][vc_column_text el_class=”serial”]LBS0024
01/01/2019 [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Additional information on your insurance (for policy duration for over one month)

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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INFORMATION ON YOUR INSURANCE CONTRACT
Germany Notification

  1. Information on the insurer

    1. The insurer of the offered insurance contract will be
      Lloyd’s Insurance Company S.A
      Bastion Tower
      Marsveldplein 5
      1050 Brussels Belgium
      ———————-
      Legal form: Belgian limited liability company Seat: Brussels, Belgium
    2. You are concluding the insurance contract via an insurance intermediary or directly via a Lloyd’s Broker as intermediary. You may obtain the name and address of your insurance intermediary from your correspondence with the insurance intermediary.
    3. You may notify Lloyd’s Insurance Company S.A of a claim by contacting the following:
      Collinson Assistance Services
      3rd Floor, Development House,
      St Anne Street,
      Floriana, FRN 9010, Malta
      Tel: +44 (0)208 865 3054
      e-mail: [email protected]
    4. Lloyd’s Insurance Company S.A transacts non-life insurance and non-life reinsurance business.
    5. Lloyd’s Insurance Company S.A is subject to the supervision of:
      National Bank of Belgium
      Boulevard de Berlaimont 3
      1000 Brussels Belgium
    6. The tax number of Lloyd’s Insurance Company S.A. at the Federal Central Tax Office is 807/V20000025027.
  2. Information on the offered performance

    1. Per the attached you are made an offer for an insurance contract including the general terms and conditions.The insurance contract is subject to German law unless the validity of another law has effectively been agreed upon between you and the insurer.Type, scope, due dates and performance by the insurer are included in the schedule and the insurance terms and conditions.
    2. The total price of the insurance including all taxes and other price elements are specified in the schedule.
    3. Other costs incurred, if any, are specified in the schedule and the insurance terms and conditions. For taxes, which are not settled by the insurer, please refer to your tax advisor.
    4. Details in respect of payment and the fulfilment of your payment obligations, in particular with view to the mode of the premium payments will be advised to you by your intermediary.
    5. Our offer for the conclusion of an insurance contract is time limited. The time limit will be advised to you by your insurance intermediary.
    6. For contracts on professional disability insurance and accident insurance with premium return please refer to the following information (insofar as monetary amounts are concerned, in Euro) contained in the terms and conditions of insurance: information on the amount of the costs calculated into the premium amount (acquisition costs as a lump-sum amount and the remaining costs already calculated as part of the annual premium stating the respective period of contract), on any other costs, the principles and criteria of calculation applied to the surplus determination and participation, cash surrender values, the minimum amount insured for a conversion into a premium-free or premium-reduced insurance, benefits arising from a premium-free or premium-reduced insurance, the extent, to which the cash surrender value and the premium-free or premium-reduced insurance is guaranteed, as well as any general information on the tax regulations applicable to this type of insurance
  3. Information on the contract

    1. The insurance contract becomes effective following your proposal upon receipt of the policy from the insurer.
    2. For the time of inception of the insurance cover please refer to the schedule and the insurance terms and conditions.
    3. The period of the offered contract is specified in the schedule.
    4. Prior to the lapse of the agreed period of contract you may cancel the insurance contract only on the grounds of legally stipulated reasons and where applicable, on the grounds of the reasons stipulated in the insurance terms and conditions.
    5. The entry of relations between you and the insurer for the purpose of concluding the insurance contract shall be subject to German law or the foreign law effectively agreed between you and the insurer even with regard to the period prior to the conclusion of the insurance contract.
    6. The law applicable to the contract and the competent court are specified in the insurance terms and conditions.
    7. The insured has declared their understanding of, and has requested for the contract of insurance to be provided in, the English language. The insured confirms they understand such contract and agree to be bound by its terms and conditions.

LBS0015 01/01/2019

REVOCATION INFORMATION
(Where the duration of the contract is for more than one month)

Right of revocation

You are entitled to revoke your contract declaration within 14 days in text form (e.g. by letter, fax or email) without needing to state any reasons.

The revocation period begins after you have received the insurance policy, the contractual stipulations including the general terms and conditions, all further information as per Art 7 paras 1 and 2 of the Insurance Contract Law in connection with Articles 1 to 4 of the Insurance Contract Law – Regulation on Information Duties/ VVG-InfoV, and this information respectively in text form, but however not prior to the fulfilment of our duties pursuant to Art. 312g para. 1 sentence 1 of the German Civil Code in connection with article 246 Art. 3 of the Introductory Act to the Civil Code.

In order to observe the revocation notice period the dispatch in time of the revocation is deemed sufficient.
The revocation is to be addressed to the Lloyd’s placing broker, or if you have concluded the contract via an authorised Lloyd’s coverholder to such authorised coverholder.

You may obtain the address of the Lloyd’s broker from the correspondence preceding the conclusion of the contract. The address of the authorised coverholder is featured on the face page of the insurance certificate.

Consequences of the revocation

n the case of an effective revocation insurance cover ends and we shall reimburse to you that part of the premium which attaches to the period following receipt of the revocation, provided you have agreed that the insurance cover incepts prior to the lapse of the revocation period. In this case we shall be entitled to keep the part of the premium, which falls upon the period until the receipt of the revocation, such amount being calculated as follows: number of days from the inception of insurance cover until receipt of the revocation, multiplied by the insurance premium specified in your insurance policy / insurance certificate and divided by the number of days, for which insurance premium must be paid. Where a monthly premium has been agreed, one month is calculated with 30 days, and where an annual premium has been agreed, one year is calculated with 360 days.

The amounts to be repaid shall be reimbursed immediately and at the latest 30 days following the receipt of the revocation. Where the insurance cover does not incept prior to the lapse of the revocation period, the effected revocation shall result in performances received and benefits drawn (e.g. interests) to be returned.

If you have effectively exercised your right of revocation pursuant to Article § 8 of the Insurance Contract Law (VVG), you will also no longer be bound to any contract connected with the insurance contract. A connected contract is deemed to exist where it has a reference to the contract that is being revoked and is related to any service by the insurer or a third party on the basis of an agreement made between the third party and the insurer. A contractual penalty must neither be agreed nor requested.

Special information

Your right of revocation shall lapse, where upon your express request the contract has been completely fulfilled by you and by us before you have exercised your right of revocation.

[Non-life Insurance Contracts in E-Commerce][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text el_class=”serial”]01/10/13
LSW1684B-7[/vc_column_text][/vc_column][/vc_row]

Additional information on your insurance (for policy duration of less than one month)

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INFORMATION ON YOUR INSURANCE CONTRACT
Germany Notification

  1. Information on the insurer

    1. The insurer of the offered insurance contract will be
      Lloyd’s Insurance Company S.A
      Bastion Tower
      Marsveldplein 5
      1050 Brussels Belgium
      ———————-
      Legal form: Belgian limited liability company Seat: Brussels, Belgium
    2. You are concluding the insurance contract via an insurance intermediary or directly via a Lloyd’s Broker as intermediary. You may obtain the name and address of your insurance intermediary from your correspondence with the insurance intermediary.
    3. You may notify Lloyd’s Insurance Company S.A of a claim by contacting the following:
      Collinson Assistance Services
      3rd Floor, Development House,
      St Anne Street,
      Floriana, FRN 9010, Malta
      Tel: +44 (0)208 865 3054
      e-mail: [email protected]
    4. Lloyd’s Insurance Company S.A transacts non-life insurance and non-life reinsurance business.
    5. Lloyd’s Insurance Company S.A is subject to the supervision of:
      National Bank of Belgium
      Boulevard de Berlaimont 3
      1000 Brussels Belgium
    6. The tax number of Lloyd’s Insurance Company S.A. at the Federal Central Tax Office is 807/V20000025027.
  2. Information on the offered performance

    1. Per the attached you are made an offer for an insurance contract including the general terms and conditions.The insurance contract is subject to German law unless the validity of another law has effectively been agreed upon between you and the insurer.Type, scope, due dates and performance by the insurer are included in the schedule and the insurance terms and conditions.
    2. The total price of the insurance including all taxes and other price elements are specified in the schedule.
    3. Other costs incurred, if any, are specified in the schedule and the insurance terms and conditions. For taxes, which are not settled by the insurer, please refer to your tax advisor.
    4. Details in respect of payment and the fulfilment of your payment obligations, in particular with view to the mode of the premium payments will be advised to you by your intermediary.
    5. Our offer for the conclusion of an insurance contract is time limited. The time limit will be advised to you by your insurance intermediary.
    6. For contracts on professional disability insurance and accident insurance with premium return please refer to the following information (insofar as monetary amounts are concerned, in Euro) contained in the terms and conditions of insurance: information on the amount of the costs calculated into the premium amount (acquisition costs as a lump-sum amount and the remaining costs already calculated as part of the annual premium stating the respective period of contract), on any other costs, the principles and criteria of calculation applied to the surplus determination and participation, cash surrender values, the minimum amount insured for a conversion into a premium-free or premium-reduced insurance, benefits arising from a premium-free or premium-reduced insurance, the extent, to which the cash surrender value and the premium-free or premium-reduced insurance is guaranteed, as well as any general information on the tax regulations applicable to this type of insurance
  3. Information on the contract

    1. The insurance contract becomes effective following your proposal upon receipt of the policy from the insurer.
    2. For the time of inception of the insurance cover please refer to the schedule and the insurance terms and conditions.
    3. The period of the offered contract is specified in the schedule.
    4. Prior to the lapse of the agreed period of contract you may cancel the insurance contract only on the grounds of legally stipulated reasons and where applicable, on the grounds of the reasons stipulated in the insurance terms and conditions.
    5. The entry of relations between you and the insurer for the purpose of concluding the insurance contract shall be subject to German law or the foreign law effectively agreed between you and the insurer even with regard to the period prior to the conclusion of the insurance contract.
    6. The law applicable to the contract and the competent court are specified in the insurance terms and conditions.
    7. The insured has declared their understanding of, and has requested for the contract of insurance to be provided in, the English language. The insured confirms they understand such contract and agree to be bound by its terms and conditions.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Belgium

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COMPLAINTS NOTICE
Belgium

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 3 (three) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 1 (one) month of the complaint being received.

Should you remain dissatisfied with the final response or if you have not received a final response within 1 (one) month of the complaint being received, you may be eligible to refer your complaint to the Insurance Ombudsman in Belgium. The contact details are as follows:
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Insurance Ombudsman
de Meeussquare 35
1000 Brussels
Belgium

Tel: +32 (2) 547 58 71
Fax: +32 (2) 547 59 75
E-mail: [email protected]
Website: http://www.ombudsman.as/fr[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Bulgaria

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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COMPLAINTS NOTICE
Bulgaria

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Supervision Commission in Bulgaria. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Financial Supervision Commission No. 16
Budapeshta Str. 1000
Sofia Bulgaria

E-mail: [email protected]
Website: www.fsc.bg/en/for-the-consumers/complaints/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Cyprus

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Cyprus

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 2 (two) business days of the complaint being received.

A decision on your complaint will be provided to you, in writing, within 15 (fifteen) business days of the complaint being received. If it is not feasible to make a decision within 15 (fifteen) business days, you will be informed about the reasons for the delay, in writing, before the end of the 15 (fifteen) business day time limit and advise you when it expects to provide you with its decision. The additional time taken by the insurer to provide you with its decision on the complaint will be within 30 (thirty) business days from the end of the original 15 (fifteen) business day time limit.

Should you remain dissatisfied with the final response or if you have not received a final response within 3 (three) months of the complaint being received, you may be eligible to refer your complaint to the Financial Ombudsman of the Republic of Cyprus. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Financial Ombudsman of the Republic of Cyprus
PO Box 25735
1311 Nicosia
Cyprus

Tel: +357 2284 8900
E-mail: [email protected]
Website: www.financialombudsman.gov.cy[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Czech Republic

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Czech Republic

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Czech National Bank. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Czech National Bank Consumer Protection Department
Na Príkope 28
115 03 Prague 1
Czech Republic

Tel: 22 441 4359/2887
Fax: 22 441 2261
E-mail: [email protected]
Website: www.cnb.cz/en/consumer/consumer_protection/index.html[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Denmark

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Denmark

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being received.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being received, you may be eligible to refer your complaint to the Insurance Complaints Board in Denmark. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Insurance Complaints Board
Anker Heegaards Gade 2, 1.
DK–1572 Copenhagen V
Denmark

Tel: +45 33 15 89 00
E-mail: [email protected]
Website: www.ankeforsikring.dk/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Germany

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Germany

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 6 (six) weeks of the complaint being made.

You may refer your complaint to the Federal Financial Supervisory Authority (BaFin) in Germany without first contacting the party identified above, or at any time after you have made your complaint. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Strasse 108
53117 Bonn
Germany

Tel: 0800 2 100 500 (from inside Germany)
Tel: +49 (0)228 41080
E-mail: [email protected]
Website: www.bafin.de[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Greece

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Greece

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 50 (fifty) calendar days of the complaint being received.

Should you remain dissatisfied with the final response or if you have not received a final response within 50 (fifty) calendar days of the complaint being received, you may be eligible to refer your complaint to the Hellenic Consumers Ombudsman, the Bank of Greece or the General Secretariat of Consumer Affairs in Greece. The contact details of the above organisations are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Hellenic Consumers Ombudsman
144 Alexandras Avenue
114 71, Athens
Greece

Tel: +30 210 646 0862
Fax: +30 210 646 0414
E-mail: [email protected]
Website: www.synigoroskatanaloti.gr/index.html[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Complaints referred to the Hellenic Consumers Ombudsman must be submitted to it within 3 (three) months of you becoming aware of the act or omission that gave rise to the complaint. [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Bank of Greece
21 E. Venizelos Avenue
102 50, Athens
Greece

Tel: +30 210 320 1111
Fax: +30 210 323 2239/2816
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]General Secretariat of Consumer Affairs
Kaniggos Sq.
10181 Athens
Greece

E-mail: [email protected]
Website: www.efpolis.gr/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]