Tag: USD
Discovery Plan (CO)
Discovery Plan (AK)
Insurance Product Information Document
[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]
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Insurance Product Information Document
Product: Travel & Medical Expenses Policy
This sheet is for Your information only and gives You a brief overview of the essential contents of Your insurance. The complete information can be found in Your contract documents (insurance application, policy schedule and policy document). Key terms are also defined within Your policy. To be fully informed, please read all documents.
What is this type of insurance?
This is an individual travel medical insurance policy. It protects You and the persons named in Your insurance declaration against risks of accidental bodily injury and/or illness as provided for in the below coverage. Coverage for acts of war and/or terrorism is also included. Coverage is subject to the restrictions and exclusions contained below and as detailed in the policy document.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/2″][vc_column_text el_class=”custom-bullets1 ipid-box”]
What is insured?
- A Cancellation and Curtailment
- B Medical and Emergency Expenses
- C Hospital Benefit
- D Personal Accident
- E Baggage
- F Personal Money and Passport
- G Personal Liability
The above coverage is subject to maximum individual sums insured. Excesses may also apply. Please refer to the policy document for full details.
Optional cover Subject to payment of additional premium and only where specified in Your policy certificate.
H1 Business Equipment
H2 Business Equipment Hire
H3 Business Money
H4 Replacement Employee
Winter Sports Optional Cover: Where selected, paid for and specified as included in Your Policy Certificate, this will apply to sections A to F of Your Policy. [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text el_class=”custom-bullets1 ipid-box”]
What is not insured?
A full list of exclusions can be found in each section of the policy document (A to H) under ‘What is not covered’. This includes but is not limited to:
- Any claim arising directly or indirectly from a known Pre-existing Medical Condition;
- Emergency medical expenses in excess of 500 USD (or currency equivalent) which have not been authorised by US in advance;
- Medical expenses incurred in Your Home Country other than in connection with transportation of You or Your remains to Your Home from abroad;
- Any claim caused by or resulting from certain pandemic viruses. See the General Exclusions section of Your policy;
- Claims for medical and emergency expenses arising from illness if You are 75 years or over.
- Any claim arising from any sport or pastime listed on page 7 of the policy as not covered
General exclusions also apply to Your policy and can be found at page 32. [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”custom-bullets ipid-box”]
Are there any restrictions on cover?
If You travel for longer than the maximum number of days specified in Your policy, You will not be covered for the additional days.
Cover is only valid in the country(ies) listed in Your policy schedule and as specified below.
Due to sanctions restrictions imposed by the United Kingdom, European Union, Canada, United Nations and United States, it may not be possible for Us to provide the full range of cover in one or more of the countries You plan to travel to. For more information please get in touch via email at [email protected].
Winter Sports Optional Cover, where selected, will only apply to sections A to F of your policy.
When purchasing policies while travelling cover will start 24-hours after purchase.[/vc_column_text][vc_column_text el_class=”custom-bullets1 ipid-box”]
Where am I covered?
- You are covered in the destinations listed in the Declaration page of Your policy.
[/vc_column_text][vc_column_text el_class=”ipid-box”]
What are my obligations?
- You must comply with all Conditions and provisions contained within Your policy document. A full list of General Conditions can be found on page 30 of Your policy and includes:
- You must pay Your insurance premiums on time and in full.
- You must answer all questions about this policy honestly and fully at all times. You must also tell Us straight away if anything that You have already told Us changes.
- All claims must be notified on a policy claim form along with supporting evidence within 28 days of Your return.
- In the event of an emergency or any occurrence that may give rise to a claim for more than 500 USD (or currency equivalent) under this insurance, You must contact Us as soon as possible. You must make no admission of liability, offer, promise or payment without our prior consent.
[/vc_column_text][vc_column_text el_class=”ipid-box”]
When and how do I pay?
Payment must be received before the starting date of the cover.
Payment is to be made by Credit Card through a secure payment page. [/vc_column_text][vc_column_text el_class=”ipid-box”]
When does the cover start and end?
Your cover starts on the Effective Date and ends on the Termination Date as detailed in the Declaration page of Your policy.[/vc_column_text][vc_column_text el_class=”ipid-box”]
How do I cancel the contract?
If Your Policy Period is for one month or longer and this policy is not suitable, You may cancel Your policy by emailing or writing to Us at the following address within fourteen (14) days of receiving Your policy documentation:
battleface Insurance Services
Suite 24, 80 Churchill Square
Kings Hill, West Malling
Kent, ME19 4YU
United Kingdom
[email protected]
Policies with a Policy Period of less than one month have no cancellation or cooling off period and will not be refunded.
We may cancel Your insurance policy by giving You thirty (30) days’ notice in writing. [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
Insurance Product Information Document
[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]
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Insurance Product Information Document
Product: Travel & Medical Expenses Policy
This sheet is for Your information only and gives You a brief overview of the essential contents of Your insurance. The complete information can be found in Your contract documents (insurance application, policy schedule and policy document). Key terms are also defined within Your policy. To be fully informed, please read all documents.
What is this type of insurance?
This is an individual travel medical insurance policy. It protects You and the persons named in Your insurance declaration against risks of accidental bodily injury and/or illness as provided for in the below coverage. Coverage for acts of war and/or terrorism is also included. Coverage is subject to the restrictions and exclusions contained below and as detailed in the policy document.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/2″][vc_column_text el_class=”custom-bullets1 ipid-box”]
What is insured?
- A Cancellation and Curtailment
- B Medical and Emergency Expenses
- C Hospital Benefit
- D Personal Accident
- E Baggage
- F Personal Money and Passport
- G Personal Liability
The above coverage is subject to maximum individual sums insured. Excesses may also apply. Please refer to the policy document for full details.
Optional cover Subject to payment of additional premium and only where specified in Your policy certificate.
H1 Business Equipment
H2 Business Equipment Hire
H3 Business Money
H4 Replacement Employee
Winter Sports Optional Cover: Where selected, paid for and specified as included in Your Policy Certificate, this will apply to sections A to F of Your Policy. [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text el_class=”custom-bullets1 ipid-box”]
What is not insured?
A full list of exclusions can be found in each section of the policy document (A to H) under ‘What is not covered’. This includes but is not limited to:
- Any claim arising directly or indirectly from a known Pre-existing Medical Condition;
- Emergency medical expenses in excess of 500 USD (or currency equivalent) which have not been authorised by US in advance;
- Medical expenses incurred in Your Home Country other than in connection with transportation of You or Your remains to Your Home from abroad;
- Any claim caused by or resulting from certain pandemic viruses. See the General Exclusions section of Your policy;
- Claims for medical and emergency expenses arising from illness if You are 75 years or over.
- Any claim arising from any sport or pastime listed on page 7 of the policy as not covered
General exclusions also apply to Your policy and can be found at page 33.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”custom-bullets ipid-box”]
Are there any restrictions on cover?
If You travel for longer than the maximum number of days specified in Your policy, You will not be covered for the additional days.
Cover is only valid in the country(ies) listed in Your policy schedule and as specified below.
Due to sanctions restrictions imposed by the United Kingdom, European Union, Canada, United Nations and United States, it may not be possible for Us to provide the full range of cover in one or more of the countries You plan to travel to. For more information please get in touch via email at [email protected].
Winter Sports Optional Cover, where selected, will only apply to sections A to F of your policy.
When purchasing policies while travelling cover will start 24-hours after purchase.[/vc_column_text][vc_column_text el_class=”custom-bullets1 ipid-box”]
Where am I covered?
- You are covered in the destinations listed in the Declaration page of Your policy.
[/vc_column_text][vc_column_text el_class=”ipid-box”]
What are my obligations?
- You must comply with all Conditions and provisions contained within Your policy document. A full list of General Conditions can be found on page 32 of Your policy and includes:
- You must pay Your insurance premiums on time and in full.
- You must answer all questions about this policy honestly and fully at all times. You must also tell Us straight away if anything that You have already told Us changes.
- All claims must be notified on a policy claim form along with supporting evidence within 28 days of Your return.
- In the event of an emergency or any occurrence that may give rise to a claim for more than 500 USD (or currency equivalent) under this insurance, You must contact Us as soon as possible. You must make no admission of liability, offer, promise or payment without our prior consent.
[/vc_column_text][vc_column_text el_class=”ipid-box”]
When and how do I pay?
Payment must be received before the starting date of the cover.
Payment is to be made by Credit Card through a secure payment page. [/vc_column_text][vc_column_text el_class=”ipid-box”]
When does the cover start and end?
Your cover starts on the Effective Date and ends on the Termination Date as detailed in the Declaration page of Your policy.[/vc_column_text][vc_column_text el_class=”ipid-box”]
How do I cancel the contract?
If Your Policy Period is for one month or longer and this policy is not suitable, You may cancel Your policy by emailing or writing to Us at the following address within fourteen (14) days of receiving Your policy documentation:
Tangiers Underwriting Services
Avenue des Arts 6
1210 Brussels,
Belgium
[email protected]
Policies with a Policy Period of less than one month have no cancellation or cooling off period and will not be refunded.
We may cancel Your insurance policy by giving You thirty (30) days’ notice in writing.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
Discovery Plan
Privacy Notice
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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]
Privacy Notice
YOUR PERSONAL INFORMATION NOTICE
Who we are
We are the Lloyd’s underwriter(s) identified in the contract of insurance and/or in the Policy Certificate.
The basics
We collect and use relevant information about You to provide You with Your insurance cover or the insurance cover that benefits You and to meet Our legal obligations.
This information includes details such as Your name, address and contact details and any other information that We collect about You in connection with the insurance cover from which You benefit. This information may include more sensitive details such as information about Your health and any criminal convictions You may have.
In certain circumstances, We may need Your consent to process certain categories of information about You (including sensitive details such as information about Your health and any criminal convictions You may have). Where We need Your consent, We will ask You for it separately. You do not have to give Your consent and You may withdraw Your consent at any time. However, if You do not give Your consent, or You withdraw Your consent, this may affect Our ability to provide the insurance cover from which You benefit and may prevent Us from providing cover for You or handling Your claims.
The way insurance works means that Your information may be shared with, and used by, a number of third parties in the insurance sector for example, insurers, agents or brokers, reinsurers, loss adjusters, sub-contractors, regulators, law enforcement agencies, fraud and crime prevention and detection agencies and compulsory insurance databases. We will only disclose Your personal information in connection with the insurance cover that We provide and to the extent required or permitted by law.
Other people’s details you provide to Us
Where You provide Us or Your agent or broker with details about other people, You must provide this notice to them.
Want more details?
For more information about how We use Our personal information, please see Our full privacy notice, which is available online on Our Website or in other formats on request.
Complaints, contacting us and the regulator, and your rights
You have rights in relation to the information We hold about You, including the right to access Your information. If You wish to exercise Your rights, discuss how We use Your information or request a copy of Our full privacy notice(s), please contact Us, or the agent or broker that arranged Your insurance who will provide You with Our contact details at:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]battleface Insurance Services
Suite 24, 80 Churchill Square, Kings Hill,
West Malling, Kent, ME19 4YU
UK
E: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
Privacy Notice
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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]
Privacy Notice
YOUR PERSONAL INFORMATION NOTICE
Who we are
We are Lloyd’s Insurance Company S.A. (hereafter referred to as “Lloyd’s Brussels”) found in the contract of insurance and/or in the certificate of insurance.
The basics
We collect and use relevant information about you to provide you with the insurance cover or the insurance cover that benefits you, and to meet our legal obligations and the obligations of others in the insurance chain.
This information includes details such as your name, address and contact details and any other information that we collect about you in connection with the insurance cover, or the cover from which you benefit. This information may include special categories of personal data details such as information about your health and any criminal convictions you may have.
In certain circumstances, we need your consent to process certain categories of information about you (including special categories of personal data details as mentioned above). Where we need your consent, we will ask you for it separately. You do not have to give your consent and you may withdraw your consent at any time by sending an e-mail to [email protected] (without however affecting the lawfulness of processing based on consent prior to its withdrawal). Nevertheless, if you do not give your consent, or you withdraw your consent, this may affect our ability to provide the insurance cover from which you benefit and may prevent us from providing cover for you or handling your claims.
The way insurance works means that your information may be shared and used by a number of third parties in the insurance sector (both inside and outside Belgium, and inside and outside the EU). For example, insurers, insurance agents or insurance brokers, reinsurers, loss adjusters, sub-contractors, regulators, law enforcement agencies, fraud and crime prevention and detection agencies and compulsory insurance databases. We will only disclose your personal information in connection with the insurance cover that is provided, and to the extent that it is needed or allowed by law.
We keep your personal details for no longer than is necessary in offering the insurance arranged or to comply with our legal or regulatory requirements.
Other people’s details you provide to Us
Where you provide us (or your insurance agent or insurance broker) with details about other people, you must ensure that this short form privacy notice is provided to them.
Want more details?
For more information about how we use your personal information please see our full privacy notice, which is available in the Privacy section of our website https://www.lloydsbrussels.com or in other formats on request.
Complaints, contacting us and the regulator, and your rights
You have rights in relation to the information we hold about you, including the right to access your information. If you wish to exercise your rights, discuss how we use your information or see a copy of our full privacy notice, please contact us or go to the Privacy section of our website https://www.lloydsbrussels.com where we have full details. Alternatively, you may contact the insurance agent or insurance broker that arranged your insurance at:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]battleface Insurance Services
Suite 24, 80 Churchill Square, Kings Hill,
West Malling, Kent, ME19 4YU
UK
E: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]You have the right to lodge a complaint with the competent data protection authority, but we encourage you to contact us before doing so.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
Complaints notice Monaco
[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]
[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]
COMPLAINTS NOTICE
Monaco
Complaint handling arrangements
Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium
Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made.
A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.
The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.
If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]
Complaints notice Estonia
[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]
[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]
COMPLAINTS NOTICE
Estonia
Complaint handling arrangements
Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium
Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made.
A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.
Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Consumer Protection Board in Estonia. The contact details are as follows:
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Consumer Disputes Committee
Consumer Protection Board
Pronksi 12,
10117 Tallinn
Estonia
Tel: +372 6201 920
E-mail: [email protected] or [email protected]
Website: www.tarbijakaitseamet.ee/en/consumer-disputes-committee[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.
The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]