Tag: USD

Complaints notice Luxembourg

Posted on by bfdocssuperadmin

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Luxembourg

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Consumers’ Union in Luxembourg. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Consumers’ Union (ULC)
55, rue des Bruyères
L-1274 Howald
Luxembourg

Tel: 49 60 22 1
Fax: 49 49 57
E-mail: [email protected]
Website: www.ulc.lu/fr/Organes/Detail.asp?T=2&D=descr&ID=6[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Malta

Posted on by bfdocssuperadmin

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
Malta

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, with 5 (five) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Arbiter for Financial Services in Malta. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Office of the Arbiter for Financial Services
1st Floor St Calcedonius Square
Floriana FRN 1530
Malta

Tel: 80072366 (from inside Malta)
Tel: +356 212 49245 (from outside Malta)
Email: [email protected]
Website: www.financialarbiter.org.mt/en/Pages/Home.aspx[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Netherlands

Posted on by bfdocssuperadmin

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
NETHERLANDS

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 2 (two) weeks of the complaint being received.

A decision on your complaint will be provided to you, in writing, within 6 (six) weeks of the complaint being received. Should you remain dissatisfied with the final response or if you have not received a final response within 6 (six) weeks after the complaint has been received by the insurer, you may be eligible to refer your complaint to the Complaints Institute for Financial Services (Kifid) in the Netherlands. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Complaints Institute for Financial Services (Kifid)
Postbus 93257 2509
The Hague
The Netherlands

Tel: +31 (0) 70 333 8 999
E-mail: [email protected]
Website: www.kifid.nl[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Romania

Posted on by bfdocssuperadmin

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
ROMANIA

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Supervisory Authority. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Financial Supervisory Authority
Splaiul Independentei
No. 15, sector 5
Postal Code 050092
Bucharest Romania

Tel: +4 08 00 825 627
E-mail: [email protected]
Website: www.asfromania.ro/index.php/en/consumers/petitions-consumers-guide[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Slovakia

Posted on by bfdocssuperadmin

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
SLOVAKIA

Complaint handling arrangements

Any complaint should be addressed in the first instance to:

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the National Bank of Slovakia. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]National Bank of Slovakia
Department for the Protection of Financial Consumers
Imricha Karvaša 1
813 25 Bratislava
Slovakia

Tel: 02 5787 1111 or 02 5787 3371
E-mail: [email protected] or [email protected]
Website: www.nbs.sk/en/consumer/about-us/how-to-file-a-complaint[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Slovenia

Posted on by bfdocssuperadmin

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
SLOVENIA

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly.

A decision on your complaint will be provided to you, in writing, within 30 (thirty) business days of the complaint being received.

Should you remain dissatisfied with the final response or if you have not received a final response within 30 (thirty) business days of the complaint being received, you may be eligible to refer your complaint to the Mediation Centre of the Slovenian Insurance Association. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Mediation Centre of the Slovenian Insurance Association
Železna cesta 14
1000 Ljubljana
Slovenia

Tel: 00386 1 3009381
E-mail: [email protected]
Website: www.zav-zdruzenje.si/en/adr-alternative-consumer-dispute-resolution/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Sweden

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[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
SWEDEN

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, promptly. You will be informed of the name of the Complaints Manager at Lloyd’s Insurance Company S.A. and the guidance that may be obtained from the Swedish Consumers’ Banking and Finance Bureau, the Swedish Consumers Insurance Bureau and through municipal consumers’ advice officials. You will be provided with an update on the progress of the investigation of your complaint, in writing, within fourteen (14) calendar days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the National Board for Consumer Complaints. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]National Board for Consumer Complaints (ARN)
Box 174 101 23
Stockholm
Sweden

Tel: +46 8 50 88 60 00
Fax: + 46 8 50 88 60 01
E-mail: [email protected]
Website: www.arn.se[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice UNITED KINGDOM

Posted on by bfdocssuperadmin

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
UNITED KINGDOM

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Complaints
battleface Insurance Services
Suite 24, 80 Churchill Square, Kings Hill
Kent, ME19 4YU, United Kingdom
Email: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made. A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made. Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Ombudsman Service in the United Kingdom. The contact details are as follows: [/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Financial Ombudsman Service
Exchange Tower London
E14 9SR
United Kingdom

Telephone: +44 20 7964 0500 (from outside the UK)
Telephone: 0800 023 4 567 (from inside the UK)
Fax: +44 20 7964 1001
Website: www.financial-ombudsman.org.uk[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you have purchased your contract online you may also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is www.ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]01/01/2019
LBS0045[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

Complaints notice Austria

Posted on by bfdocssuperadmin

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1551264429112{background-position: 0 0 !important;background-repeat: repeat !important;}” el_class=”stripes”][vc_column][vc_empty_space height=”15px”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”ismobile” z_index=””][vc_column][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”60″ z_index=””][vc_column width=”1/4″ el_class=”notmobile”][vc_single_image image=”11″ img_size=”full” alignment=”center” onclick=”custom_link” qode_css_animation=”” link=”https://library.battleface.com/” el_class=”battleface-logo-left”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ3cmFwcGVyLWJveCUyMiUzRSUzQ2lucHV0JTIwaWQlM0QlMjJrZXl3b3JkcyUyMiUyMHNpemUlM0QlMjIyNCUyMiUyMGNsYXNzJTNEJTIyaGlnaGxpZ2h0LWJveCUyMiUyMHBsYWNlaG9sZGVyJTNEJTIySGlnaGxpZ2h0JTIwdGV4dCUyMiUzRSUzQ2xhYmVsJTIwZm9yJTNEJTIyc3R1ZmYlMjIlMjBjbGFzcyUzRCUyMmZhJTIwZmEtc2VhcmNoJTIwaW5wdXQtaWNvbiUyMiUzRSUzQyUyRmxhYmVsJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

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[/vc_column_text][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0″ el_class=”right-panel”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]

COMPLAINTS NOTICE
AUSTRIA

Complaint handling arrangements

Any complaint should be addressed in the first instance to:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Service Manager
Operations Team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium

Tel: +32 (0)2 227 39 40
E-mail: [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]Your complaint will be acknowledged, in writing, within 5 (five) business days of the complaint being made.

A decision on your complaint will be provided to you, in writing, within 8 (eight) weeks of the complaint being made.

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Financial Market Authority (FMA) in Austria. The contact details are as follows:
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text el_class=”contact-info”]Austrian Financial Market Authority
Consumer Information and Complaints department
Otto-Wagner-Platz 5
1090 Vienna
Austria

Tel: +43 1 249 59 3444
Fax: +43 1 249 59 3499
E-mail: [email protected]
Website: www.fma.gv.at/en/complaints-and-points-of-contact/[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”policy-copy”][vc_column_inner][vc_column_text]If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.[/vc_column_text][vc_column_text el_class=”serial”]07/07/2020
LBS0040A[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]